Make a complaint or enquiry

Your statutory rights

Is your enquiry about goods that were:

• faulty
• not fit for their purpose
• misdescribed

…or about services that were:

• not carried out with a reasonable amount of care and skill (i.e. botched building work)
• not carried out within a reasonable time
• not carried out for a reasonable charge?

If so, visit the Consumer Direct website for advice on your rights and help on sorting out your problem.

If your enquiry is about something else, have a look at our alphabetically ordered topic list for more information.

If you still can't find what you're looking for, please contact us.